Contact Us

Customer Support & Order Assistance Page

This support page applies to all users of Henan Ketao Technology Co., Ltd.

We aim to provide clear and efficient assistance throughout your shopping experience.

If you have any questions related to orders, shipping, returns, payments, or store information, please review the guidance below.

⏱ Support Availability

Monday – Friday
Typical response time: 24–48 business hours

During peak periods, response times may be slightly longer.

⚠️ Operational Notice

This website operates as an independent online retail store.

All inquiries related to orders, payments, and fulfillment are managed through the official support system.

ℹ️ Customer Guidelines

To ensure efficient processing:

• Please provide accurate information when submitting requests
• Always include order details when applicable
• Requests are handled in the order they are received
• Processing time may vary depending on issue complexity