Customer Support Information

This support policy applies to all users of Henan Ketao Technology Co., Ltd.

We aim to ensure a smooth and reliable shopping experience for every customer.

For faster assistance, we recommend reviewing the FAQ section before submitting a request, as most common questions are answered there.

We typically respond within 24 hours (Monday–Friday).

During peak periods, response times may be slightly longer.

We value every customer inquiry and strive to provide timely, clear, and effective solutions.

All requests are handled with care and priority based on urgency and order status.

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