Website Terms of Service

Order Support & Customer Help Center

This section applies to all orders placed through this website operated by Henan Ketao Technology Co., Ltd.

📦 How to Place an Order

Select products → Add to cart → Proceed to checkout → Enter shipping details → Apply discount code → Complete payment

After successful payment, an order confirmation will be generated automatically.

📧 Order Confirmation Notice

If you do not receive a confirmation, please check your spam or junk folder.

⏱ Order Modification Policy

Orders can only be modified before processing begins.

  • Cut-off time: 11:00 PM PDT
  • After processing begins, no changes or cancellations are allowed

📦 Product Issues & Claims

For damaged or incorrect items:

Provide:

  • Order number
  • Clear photo evidence (under 1MB recommended)

A replacement or solution will be provided after review.

🛒 Shopping Cart Features

Customers may:

  • Add / remove items
  • Adjust quantities
  • Review cart before checkout

🌐 Supported Browsers

Chrome / Safari / Firefox / Edge (latest versions recommended)

💳 Payment Methods

Visa / MasterCard / American Express / Discover / PayPal / Apple Pay

💰 Discount Policy

Discount codes must be applied before checkout completion.
No retroactive adjustments are allowed.

🔁 Returns & Exchanges

All returns must follow the Return Policy.
Approval is required before returning items.

❌ Cancellation Policy

Orders cannot be cancelled once processing has started.

🔒 Payment Security

All transactions are processed through encrypted payment systems.
Customer payment information is fully protected.

🔐 Data Usage

Customer information is used strictly for:

  • Order processing
  • Customer support
  • Legal and compliance requirements